Client industry & size

Our client is a multinational insurance and brokerage company with operations in over 100 countries, including EMEA, North America, South East Asia, and Oceania. With global revenues approaching $10 billion in FY2024, the company plays a critical role in managing complex risk portfolios for enterprises worldwide.

Challenge

Despite its scale and reach, the client faced significant bottlenecks in data accessibility, internal collaboration, and product profitability analysis. Key issues included:

• Lack of real-time client data visibility, hindering responsiveness and decision-making.

• Heavy reliance on Outlook and SharePoint for customer communication and document handling — creating inefficiencies and version control issues.

• No centralized system for tracking the broker team’s performance or evaluating the insurance products’ profitability.

The situation called for a targeted digital transformation initiative, centered on aligning processes with modern tools, increasing automation, and enabling data-driven decision-making.

Solution

Valorem Plus Plus was engaged to lead the business analysis and process transformation workstream, helping the client move from the AS-IS to a tailored TO-BE model. Our responsibilities included:

• Engaging with local SMEs and international business analysts to align global platforms with regional requirements (language, regulatory nuances, document templates, etc.).

• Conducting deep analysis of over 15 complex Excel templates — covering 5000+ elements and 700+ exposure items across 8 lines of business.

• Facilitating collaborative workshops to validate processes and documentation structures, while mapping out critical transformation areas.

This work was essential to adapting a global platform previously deployed in other regions, making it fit-for-purpose in a new national market.

Process

• Duration: 8 months

• Team: 4 consultants (2 functional, 2 technical)

• Delivery model: Hybrid (on-site + remote)

• Collaboration: Included cross-timezone work with functional and business teams across UK, Denmark, the Netherlands, Sweden, Portugal, Spain and Italy and technical support teams in India, requiring strong coordination and communication protocols

Despite timezone challenges, the environment was positive and collaborative — with strong buy-in from SMEs, local directors, and even the Country Manager, who personally engaged with the platform and championed it internally as a broker productivity tool.

Results

While direct performance metrics were defined post-engagement, early estimates from the client suggested:

• €1–5 million in annual efficiency gains, primarily from faster customer response times and improved internal coordination.

• Accelerated broker productivity through centralized data access and clearer product profitability insights.

• A cultural shift toward digital-first, data-informed decision-making — with local leadership embracing the new platform as a daily operational enabler.

• The Client’s feedback was Very Positive, with immediate impact in the Non-Life business branch.

Conclusion

This project reflects Valorem Plus Plus’ ability to bridge business and technology through rigorous analysis, tailored implementation, and deep collaboration. It exemplifies our commitment to empowering large-scale enterprises with practical, localized solutions — even in the context of global systems and complex stakeholder networks.